Passengers with disabilities

Air Carrier Access Act 

• (Services such as on board therapeutic oxygen, oxygen concentrator, gurney, incubator, etc., may have additional charges depending on the equipment or space required and the itinerary).

Services for Passengers with Disabilities

Note: Please consider this only as a guide. Services are under the responsibility of the airport administration and services may vary.

• Supplementary oxygen during a flight, whether supplied by Aeromexico (additional charges for this service) or with a portable oxygen concentrator.
• Gurneys (specific airfare for this service).
• Incubator.
• Crib (available only in certain aircrafts).

• Children over 5 traveling alone.
• Wheelchair service. We offer three types of wheelchairs: one to go from the counter area to the gate; one to take you to and from your seat in the aircraft; and one to move easily inside the aircraft (applicable only in Embraer 190 and Boeing 737/767/777 aircrafts).
• Travel with pets. Dogs, cats and fowl are permitted and they must be checked in the load compartment.
• Certified, professionally trained service animals which assist customers with disabilities. In some cases, a certificate stating that the animal is trained to assist the customer with disabilities may be requested. These animals can travel on board next to the customer with disabilities. According to applicable Health and Aviation regulations, transportation of animals in the passenger cabin is only allowed for guide dogs and some service animals accompanying customers with disabilities. Animals that may pose a threat to the health or safety of the passengers and crew are not permitted, such as reptiles, ferrets, spiders, rodents, ponies, pigs and/or monkeys that because of their size or health restrictions cannot be admitted in the passenger cabin.

• You need to use your own FAA-approved portable oxygen concentrator during the flight.
• You need to check in a dry battery-operated wheelchair according to the terms of section IV.5 below.
• You are traveling with a group of ten or more passengers with disabilities. This is not mandatory; however, it will help us provide you a better service.

• You require onboard medical oxygen. In this case, your medical certificate must state that you require oxygen and it must specify the required flow rate. We can only provide you this service with Aeromexico’s equipment at an additional charge.
• You must travel with your own oxygen concentrator (only FAA-approved)
• You need to travel on a gurney
• You must travel with a baby or infant in an incubator.
• You have a contagious infection or disease.
• You suffer from a health problem that can pose a reasonable risk to the completion of your flight in peace, without the need for special medical assistance.

• Brain damage. Depending on each case, we may require that the passenger be accompanied during the flight.
• Comma. In addition to the medical certificate, a passenger in a comma can only travel when accompanied by a relative or an assistant.
• Terminal disease due to various causes. In addition to the medical certificate, the passenger may be required to travel accompanied.
• Epilepsy. Depending on each case, the passenger may be required to travel accompanied.
• Contagious infectious disease. Travel will be prohibited if the disease is easily transmitted in closed environments such as the passenger cabin. Also, if the disease involves severe health consequences for the rest of the passengers, the medical certificate must specify any conditions or precautions to avoid transmission and it must clearly state if the infection or disease can be transmitted to other individuals onboard.

1. The wheelchair or aid device has at least one efficient way to avoid accidental activation or a possible short circuit. Otherwise, the battery wire terminals must be unplugged and isolated to avoid short circuits.
2. The battery is firmly fixed to the wheelchair or aid device for transportation. 

IMPORTANT: National and international standards authorize air transportation of no-leak battery-operated wheelchairs as checked-in baggage. Aeromexico can only carry no-leak batteries; therefore, it is convenient to remove leak and lithium ion batteries, which are classified by International Regulations as hazardous goods for air transportation. Remember to attach to your wheelchair the assembly/disassembly instructions and the type of battery it uses.