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Groups and Conventions

If you are traveling with 10 or more people, you can request Group Service on Aeromexico

Restricted Items

For your safety, some items may not be carried on board.

Special Services

Catering to special requests and ensuring a pleasant flight experience.

Pet in Cabin

Pet in Cabin
  1. The transportation of “Pet in Cabin” applies only to dogs, defined in the following table:
    Aircraft Type Cage size* Dog’s maximum weight Maximum number of dogs per flight
    Premier Economy Total
    E-145 16x12x7 Inches (40x30x18 centimeters Length x Width xHeight 7 Kgs ** N/A 2 2
    E-170 19x12x10 Inches (48x30x25 Centimeters) Length x Width x Height 9 Kgs ** N/A 2 2
    E-190 1 3 2
    B 737´s 2 4 6

    * The Cage sizes must be of firm reinforced plastic with a one piece interior base of absorbent material; it must have a metal door with latches to open and close, have lateral ventilation on both sides, allowing the dog to turn and lay down in a natural manner.
    ** Total weight of the dog including cage dimensions.

  2. Applies only to flights of maximum 5 hours; it, therefore, does not apply to flights with wide-body equipment (B 767 and B 777, except routes of 5 hours maximum, where applicable).
  3. Dogs must go through the inspection by the Health Department and/or airport authorities.
  4. The dog must have its vaccination certificate against rabies, issued within the period of 30 days prior to the date of the flight.
  5. A veterinary certificate issued by the SAGARPA (Ministry of Agriculture, Livestock, Rural Development, Fishing, and Food) is required, its formality being the Customer’s responsibility.
  6. The Customer may transport maximum 1 dog.
  7. Unaccompanied minors traveling with dogs shall not be allowed.
  8. Dogs born less than 8 weeks before the flight will not be permitted.
  9. Dogs with veterinary treatment will not be permitted.

Premier Lounges:
Access to the Premier Lounges is allowed to Customers traveling with their Pets. Boarding Gates (SUE):

Boarding Gates (SUE):
1. The dog must be in its cage prior to boarding and when entering the aircraft’s cabin.

On board:
1. The dog shall remain inside the cage during the flight’s duration under the seat in front of the Customer.

2. It is prohibited to provide food or beverages to the dog during the flight.

Observations:
1. “Service Animals and/or Emotional Support Animals” are exempt from these guidelines, and its treatment continues unchanged.

2. Dogs that do not comply with the requirements to be accepted as “Pet in Cabin”, will be accepted as checked baggage (AVIH), or through Aeromexico Cargo with the corresponding requirements, as the case may be.

3. The Airports’ Command Offices are informed through the Directorate General of Civil Aviation (DGAC Direccion General de Aeronautica Civil, there should, therefore, be no problem during the inspection at the security filters (document attached).

Source: Direccion General de Aeronáutica Civil DGAC “CO AV-7.8/07 R2