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Contract of Carriage

1. DEFINITIONS

For the purposes of this agreement the following terms shall have the following meanings:

  • “Contracting Party“ shall be anyone who is 18 or above, and having full legal capacity to contract, acquires Tickets and/or services offered by the Carrier.
  • “Passenger” person who bears a legally acquired ticket, either directly or through a legal contracting party, taking into account that minors and/or persons not able to do so may not acquire tickets and/or buy or reserve through www.aeromexico.com, as a result of which the passenger declares in this act to be 18 years old or older and to have legal capacity to contract.
  • Groups, meaning more than ten people, may not acquire tickets through www.aeromexico.com, since Groups are directly handled at Aeromexico’s Ticket offices and special policies shall apply to them; however, Groups may request their reservation through www.aeromexico.com/groupsandconventions
  • "Ticket”, means the document or electronic confirmation also known as electronic Ticket or E-ticket which evidences the Passenger as the legitimate user of the contracted service with the Carrier of which this agreement is an integral part.
  • "Transportation" is equivalent to air transportation and all the air services related to such air transportation, either domestic or international.
  • "Carrier" refers to all airlines which carry or transport Passengers, their belongings and their baggage in accordance with this agreement or which provide any other incidental service to air Transportation either land, maritime transportation or of the type required for such purpose.
  • ”Baggage Receipt” means the document showing that the Passenger is the legal owner of the baggage delivered to the airline in exchange thereof.
  • "Warsaw Convention" refers to the Convention for the unification of certain rules related to international air transportation, signed in Warsaw on October 12th, 1929 and the amendment to said convention which was agreed at The Hague on September 28th, 1955, as it may be applicable.
  • "Montreal Agreement" refers to the Agreement for the Unification of certain Rules related to International Air Transportation, signed in Montreal on May 28th, 1999.
  • “Law of Civil Aviation” refers to the Law of Civil Aviation published in the Federal Official Gazette (Diario Oficial de la Federación) on May 12th, 1995 (Updated in the Federal Official Gazette (Diario Oficial de la Federación) in July 6th, 2006).
  • “Regulations of the Law of Civil Aviation” refers to the Regulations of the Law of Civil Aviation published in the Federal Official Gazette on December 7th, 1998.
  • “Law of General Means of Communication” refers to the Law of General Means of Communication published in the Federal Official Gazette on February 19th, 1940 (Updated in the Federal Official Gazette (Diario Oficial de la Federación) on October 25th, 2005)
  • “Regulations of the Law of Airports” refers to the Regulations of the Law of Airports published in the Federal Official Gazette on January 17th, 2000 (Updated in the Federal Official Gazette on September 9th, 2003).

2. - APPLICABLE PROVISIONS.

Transportation in accordance with this agreement is subject to the regulations and limitations referred to the liability set forth in the Warsaw Convention or the Montreal Agreement, unless the trip is not “international”, according to the terms defined in the referred Agreements.

As long as there is no contradiction with the above, the transportation and other services provided by each carrier are subject to:

(I) the provisions contained in this agreement,

(II) the applicable fares and regulations either in Aeromexico and/or Aeromexico Connect flights and/or other airlines’ flights, with which there is an agreement and/or are allowed in the fare regulations, or are either part of the route network commercialized by Aeromexico.

(III) the conditions for the Carrier’s Transportation and other applicable regulations which are an integral part of this agreement (and which are at the disposal of the requesting parties at the Carrier’s offices), except in case of transportation from a place in the United States of America, Canada, Asia, Europe, Central and South America or towards any place outside these countries, cases where the fares in force in said countries shall be applicable.

(IV) the applicable legal provisions in each particular case.

2.1 RATE LIABILITY AND PUBLIC INSPECTION REGIME

Transportation is subject to the liability regime established by the Law of General Means of Communication and the Law of Civil Aviation as well as their respective regulations. The respective Fares and Application Rules are an integral part of this ticket and are electronically available for passenger consultation at the Carrier’s offices, at travel agencies acting as their representatives, and at the web page  www.aeromexico.com.

All effective fares for the Contracting Party of which the Carrier is a part as well as all the publications regarding the fares that have been prepared but are not yet effective, are found electronically in the reservation system available to the public at the Carrier’s ticket offices and at the different airports where the Carrier operates. These fares may be checked by any person who may request it and without it being necessary to provide any reason to do it, as long as such person presents a purchase receipt. The Carrier’s personnel on duty at such offices shall facilitate review of the referred fares when they are requested to do so.

Additionally all Carrier’s fares are available to the public electronically through Aeromexico’s reservation system, at the Carrier’s offices, and at the travel agencies acting as its representatives.

3. ABOUT THE TICKET

The name of the Carrier may be abbreviated in the Ticket, as long as the full name and the abbreviation are stated in the fares, in the Transportation conditions or in the applicable regulations or Carrier’s itineraries. The address of the Carrier shall be the departure airport appearing in the Ticket in front of the first abbreviation of the Carrier’s name. Stops agreed are the places indicated in the Ticket and in the reservation confirmation of each Contracting Party or those set forth in the Carrier’s schedules as stops provided in the Passenger’s itinerary. The Ticket and the reservation confirmation shall also contain the date, connections if there are any and the equipment to be operated amongst other data.

Transportation services provided under this agreement by several companies, in a successive manner, shall be considered as a sole operation. When the carrier company issues a Ticket for Transportation in the routes of the other Carrier, it shall be considered that the first carrier acts only as an agent of the second carrier.

In this regard, the Carrier to which said ticket is issued shall be liable for the trip in the terms and under the conditions described in this agreement, notwithstanding the liability of the airline acting as an agent regarding the passenger.

This Ticket is valid for a year from date of issuance unless it is otherwise indicated in such document, in the fares of the Carrier, in the Transportation Conditions or in applicable regulations. The fare for Transportation subject matter of this agreement may be modified at any time and without prior notice. The Carrier may refuse to provide the service if the corresponding fare has not been paid.

The Tickets acquired through www.aeromexico.com shall be valid, subject to final collection of the amount supporting the purchase of this Ticket, in the terms and conditions described herein; it is up to the Contracting Party to print the transaction receipt to present it at the Airport, where said party will be provided with its boarding pass.

The reservation number and/or purchase issued through www.aeromexico.com shall be sufficient for the boarding pass to be delivered to the Passenger at the different counters of the Carrier located at the departure Airport of the corresponding flight.

In case it is applicable in accordance with the flight and itinerary, the receipt issued for the purchase or reservation of services offered by aeromexico.com may be printed through Web Check-In only one time and shall have all legal effects of any receipt for tax purposes. The Web Check-In Terms and Conditions are available at  www.aeromexico.com/webcheckin_en

4. ABOUT THE BAGGAGE

Checked-In baggage shall be delivered to the holder of the corresponding tag (baggage receipt). In case of damage or missing items from your baggage, in domestic or international flights, you shall make your claim immediately after having received your baggage and becoming aware of the irregularity upon delivery. In case of loss, the claim shall be filed detailing the contents in writing within 15 calendar days following the flight date in case of domestic flights and within 21 calendar days for international flights.

In all cases, any baggage irregularity claim or related claim shall be made before leaving the corresponding airport and confirmed within the periods of time established in the preceding paragraph.

4.1. BAGGAGE ALLOWANCE PER PASSENGER FOR FLIGHTS OPERATED BY AEROMEXICO AND/OR AEROMEXICO CONNECT

In flights inside Mexico and in international flights, the policies located at www.aeromexico.com/baggagepolicy shall apply.

The Baggage Allowance granted and the fares per additional pieces of baggage located at aeromexico.com are subject to change without prior notice. In the case of flights operated by another airline, please confirm the baggage policies at the offices of the airline in question.

4.2 CARRY-ON BAGGAGE

In the case of Aeromexico and Aeromexico Connect, one additional carry-on piece of baggage per passenger, which shall weight 10 kg (22 pounds) and which external lineal surface shall not exceed 1.15 m. (45 inches) is allowed, in addition to a portfolio or handbag or laptop; passenger mobility aids (crutches, canes, wheelchairs) may be kept in the passenger cabin, depending on the space available in the aircraft equipment; in the case of another airline, please confirm their baggage policies.

4.3 EXCESS BAGGAGE

In the case of Aeromexico and/or Aeromexico Connect, in domestic and international routes, there is a mixed system for charging excess baggage with limits both on the number of pieces and weight and volume thereof. The charges established in accordance with this system shall be charged plus the corresponding Value Added Tax.

These charges are available to Passengers at our Ticket offices or counters at the corresponding Airport.

Excess baggage shall be carried on the airplane subject to space availability in all cases.

For more information regarding Baggage Franchise and Excesses Baggage, please check  www.aeromexico.com/baggagepolicy

4.4 BAGGAGE IDENTIFICATION

All baggage shall be identified outside and inside with the name and address of the Passenger. Baggage identification tags are available at no cost at any Aeromexico counter or at the travel agencies acting as its representatives.

4.5. RECOMMENDATIONS FOR YOUR CHECKED-IN BAGGAGE

Do not pack fragile or perishable items or any of the following in your checked baggage:  valuables, money, jewelry, electronic equipment or appliances, photo or video articles, portable computers, computer programs, cellular equipment, vital medications, precious stones, art pieces, or shares or negotiable, business, or important personal documents.  These items are not considered baggage, and Aeromexico may refuse to accept them.  Always verify that you receive a receipt showing the proper destination when you check baggage and that each piece of baggage you claim at your destination matches your receipt.

Except for baggage carried in the course of international carriage as defined by the Warsaw or Montreal Conventions, Aeromexico will not be liable for:  damage to or loss of any of the items listed above; the failure to verify baggage receipts as described above; damage caused by government security inspections (including the Transportation Security Administration/TSA or Federal Police/PF); baggage that is in bad condition or that has been previously damaged or is oversized, overweight, or overfilled; or minor damage to baggage involving wheels, supports, straps, retractable handles, zippers, loss of locks, external straps or manufacturing defects.

5. PASSENGER OBLIGATIONS

5.1. EARLY ARRIVAL TO THE AIRPORT

Passengers are obligated to observe the minimum time periods prior to check-in at the airports involved in their itinerary, from their origin to their final destination.

Minimum time periods vary depending on departure cities, but an anticipation of two hours for Domestic flights and three hours for International flights is recommended.

Aeromexico and/or Aeromexico Connect shall not be liable under any circumstance for passengers who, due to their failure to adjust to the minimum arrival time periods for check-in miss their flight. In these cases, the passenger shall be subject to the conditions of the policy of the acquired fare for the purposes of boarding a new flight.

Note: Check the required presentation periods of time prior to departure according to your place of departure at www.aeromexico.com/checkintimebeforedeparture

5.2. TICKETS

All tickets are personal and non-transferable. A Passenger may not assign, transfer or transmit partially or totally under any title the rights and obligations derived from this agreement, provided that any assignment against those provided in this agreement shall be null; in this sense, a Passenger may not assign his or her ticket or allow a name change for any reason. Similarly, the Carrier may demand identification of the Passenger and annul the Ticket if another person attempts to use it.

5.3. GENERAL APPLICATION RULES FOR AEROMEXICO AND/OR AEROMEXICO CONNECT FARE

The Contracting Party is to pay for the transportation services acquired through reservation or purchase at www.aeromexico.com. Transportation fares offered are subject to general conditions provided in its regulations, such as:

Limited Capacity: The reservation classes and their respective fares are not necessarily available on all flights.
Duration: Price levels and conditions may vary depending on destinations and dates selected.
Pre-purchase: Depending on the fare selected, payment in advance or immediate purchase may be required (reservation and purchase at the same time).
Minimum or Maximum Stay: Some fares to certain destinations may require a minimum or maximum stay.
Stops: Those allowed by the acquired fare.
Penalties: Some penalties may apply due to cancelation, reimbursement, changes, issuance, or re-validation of the Ticket. Based on the policy of the acquired fare, the user may know the terms and conditions of the acquired fare during the purchase because fares vary regarding class, route, flight and/or date of the flight acquired.

Cancellation Charges:

Due to the fact that Gran Plan packages involve other services providers, they must be cancelled more than 72 hours in advance, to avoid charges.

The Carrier may cancel the route without prior notice, being bound to protect the passenger in the services of other airlines if possible or to reimburse the fare in the corresponding segment not being used, in terms of article 52 of the Law of Civil Aviation, and subject to the procedures established by the Carriers regarding involuntary changes and reimbursements.

In case passengers wish to change their itinerary, they shall pay applicable penalties for the acquired fare, due to a flight, date or destination change, as long as the fare policy allows it. A passenger shall be subject to the procedure established by the Carrier regarding involuntary changes and reimbursements. For more information about the terms and conditions applicable to the acquired fare policy, users may know the terms and conditions of the fare they acquire during the purchase due to the fact that such fares vary according to class, route, flight and/or date of the acquired flight.

The fares and their regulations are subject to supply and demand rules as a result of which they may change at any time.

The reservation itself does not guarantee the application of the selected fare if payment is made after the deadline indicated to the Contracting Party by the airline at the time of making the reservation, as a result of which the Party shall adjust to the terms and conditions of the corresponding fare policy.

The Contracting Party may know the terms and conditions of the fare stated during the purchase due to the fact that they vary according to class, route, flight and/or date of the acquired flight.

Penalties and payment of fare differential: They may apply due to cancelation, reimbursement, changes, issuance or re-validation of the Ticket, based on the policy of the acquired fare; the user may know the terms and conditions of the fare stated during the purchase because they vary according to class, route, flight and/or date of the acquired flight.

Penalties and payment of fare differential: They may apply due to cancelation, reimbursement, changes, issuance or re-validation of the Ticket, based on the policy of the acquired fare; the user may know the terms and conditions of the fare they acquire during the purchase due to the fact that they vary according to class, route, flight and/or date of the acquired flight.

5.4. CHARGE

The Contracting Party is bound to accept the charge made to their credit card or in the manner established at the time of purchase through www.aeromexico.com provided that at the time they supply their credit card number, the services purchase request through www.aeromexico.com shall be processed and the corresponding charge shall be carried out, subject to the corresponding bank authorization.

The charge made to the following credit cards shall be accepted as payment forms:

  • VISA®
  • AMERICAN EXPRESS® (SERVICES AND CREDIT CARDS)
  • MASTERCARD®. 

For more information on the total charges to be made by the carrier, please check www.aeromexico.com/servicesfees

5.5. DANGEROUS GOODS IN BAGGAGE

Many items commonly used at home or at the work palace may become dangerous when they are carried on board an airplane. Said items may undergo alterations due to temperature and pressure variations during flight, as a result of which they are restricted in airport sterile areas (boarding gates, platforms etc.) and forbidden on board the plane, either as checked-in or carry-on baggage.

The Passenger may not carry in carry-on or checked-in baggage, any of the following items:

  • Compressed gases such as butane, propane, or oxygen
  • Pressurized cylinders including spray paint, lighter charges, used gas cylinders (for kitchenettes), oxygen tanks with a pressure higher than 20 psi.
  • Corrosives such as acids, alkalis, mercury, or battery additives
  • Explosives including fire arms, bullets, rockets, fireworks, detonators, or flares
  • Flammable liquids or solids such as gasoline, matches, paints, or solvents
  • Radioactive materials
  • Briefcases or boxes with installed alarm mechanisms
  • Other dangerous items with magnetic materials or irritating substances
  • Oxidants such as bleaches or peroxides
  • Poisonous and infectious substances such as insecticides, herbicides, or viral cultures
  • Human blood, organs and tissues, as well as lab samples
  • Other materials that, as per the current regulations and according to the policies of the Carrier may cause health damages to passengers, employees, aircraft or installations
  • Some of these items may be carried as air cargo if they are properly packed according to regulations
  • Medications and toilet items containing alcohol or sprays may be carried in small amounts

Similarly, transportation of explosives, sharp pointed objects, illegal substances or goods or other objects forbidden by domestic or international regulations, which may damage the aircraft are prohibited; similarly, transportation of any kind of cargo that may disturb other passengers or that is not appropriate to be transported in the passenger cabin, as well as the transportation of the types of goods described in the Mexican Official Standard (Norma Official Mexicana) NOM-002-SCT/2003 “List of most transported dangerous substances and materials” published in the Federal Official Gazette (Diario Oficial de la Federación) December 3rd, 2003.

During the trip, Passengers may not carry fire arms or munitions with them, except for those passengers who are bound to carry them due to their duties. In this case, the passenger is required to carry a special permit granted for such purpose by the Ministry of Communications and Transportation or the Ministry of National Defense, according to the current Laws of Mexico or of any State over which it has to fly. The paperwork and permit shall be prepared and carried by the Passenger, and the Carrier is exempted from any liability if the Passenger does not acquire the permits to carry such items. When the passenger proves to the company’s personnel that he/she has an authorization issued by the relevant authorities to carry fire arms, they shall remain in the cargo compartment within the safety zone intended for the handling of these kinds of items with a receipt, which shall be returned once it arrives at the passenger’s destination and at the zone designed by the Authority for such purpose.

The Carrier may demand the corresponding permit for any objects that, due to their nature, disturb the rest of the Passengers or that are not advisable to be transported by air.

5.6. SAFETY MEASURES

Upon buying their ticket, passengers accept and authorize the Carrier or the third party it designates, to inspect their carry-on and/or checked-in baggage, and in case of detecting non-authorized items in it in accordance with the applicable domestic (Articles 17 and 34 of the Law of Civil Aviation and Article 154 of the Regulations of the Law of Airports and other applicable) or International legislation, to open their baggage. In the event unauthorized or listed items deemed dangerous are removed, or, in the event it is absolutely necessary to refuse to load the baggage, there is no liability for the Carrier or third party designated by the Carrier. We appreciate the support and understanding in the searches, inspections and verifications to be performed both on the passengers and their belongings during check-in and/or boarding our flights.

The Carrier, based on article 33 of the Law of Civil Aviation, may deny boarding to Passengers carrying fire arms without the required permit; who are drunk or impaired by illegal drugs, psychotropics or stimulants; who provoke or who cause disturbances on board the Carrier’s aircraft;  who, due to their behavior, represent danger or risk to themselves or to other people and their belongings on board;  who are aggressive or who present symptoms of any transmissible contagious disease for the duration of the flight and that may be dangerous for the crew and other passengers in accordance with article 41 of the Regulations of the Law of Civil Aviation and with the guidelines determined by the Ministry of Health in each case.

5.7. TRAVEL DOCUMENTS

Passengers shall hold and carry during their trip valid documentation (passports, visas, tourist cards, and vaccination certificates) required by the countries to, from, or through which they are going to be traveling. Passengers are solely responsible for complying with these requirements as well as complying with other governmental obligations imposed by said countries for their legal stay and/or transit in/through them.

5.8. USE OF ELECTRONICS ON BOARD: In accordance with legal provisions applicable and instructions that the Carrier points out to the Passengers on board, it is prohibited to use the following electronic devices, due to the fact that they may interfere with the communication and radio-navigation systems of the aircraft:

  • Transmitter-receiver equipment (walkie-talkie, FM radios, civil frequency radios, two ways message-receivers),
  • AM-FM radios or portable TVs,
  • Remote control toys
  • VHF scanners

Some appliances may be used when the crew announces that Passengers may do so after the aircraft takes-off and until the aircraft begins descending. All devices muat be turned off when the crew indicates for security purposes:

  • Portable computers
  • Recorders/ audio and video players (MP3 players, CD and/or cassette players, etc.)
  • CD and/or DVD readers
  • Calculators
  • Photo cameras
  • video cameras, cassette players, electronic games (video games)

Mobile phones may be used only under the following conditions:

  • When the aircraft is on the ground and doors are open.
  • During the boarding process while the doors of the aircraft are open.
  • At refueling.
  • Above 10,000 feet only those mobile phones with “Flight Mode”, which flight attendants can verify if needed.
  • After landing, once the aircraft has abandoned the runway and is taxiing towards the terminal building.
  • When there is a communication and/or navigation interference indication, passengers will be asked to turn off their mobile phones immediately. The Captain will announce this, and the crew may inspect devices.

6. EXCHANGE RATE

Regarding Tickets and/or services reserved and/or bought in the United Mexican States through www.aeromexico.com, fares, taxes, fees and valid charges on the date of the reservation and/or purchase, as well as the applied charge to the credit cards issued in this country are listed in Mexican Pesos (MXN) and the Contracting Party may see such charge reflected in its account statement as it is specified in the corresponding credit card contract in the currency of the country where said card was issued.

Regarding Tickets and/or services reserved and/or bought in Europe through www.aeromexico.com in the member-countries of the European Union, the valid fares, taxes, fees and charges on the date of reservation and/or purchase, as well as the charges applied to the credit cards issued in such countries may be listed in Euros (EUR), except those countries preserving their local currency. The Contracting Party may see such charge reflected in his/her account statement as specified in the corresponding credit card contract in the currency of the country where said card was issued.

Regarding the reserved Tickets and/or services and/or purchased through www.aeromexico.com in any other part of the world not mentioned in the preceding paragraphs, the valid fares, taxes, fees and charges on the date of reservation and/or purchase, as well as the charge applied to credit cards issued in these countries shall be listed in United States Dollars (USD) and the Contracting Party may see said charge reflected in his/her bank statement as specified in the corresponding credit card contact in the currency of the country where said plastic was issued.

 

7. CARRIER LIABILITY, OVERBOOKING AND/ OR BOARDING DENIAL

The Carrier may use reasonable effort to carry Passengers and their baggage with reasonable diligence. Times in itineraries or anywhere else are not guaranteed, and are not a part of this agreement (since they are estimated times and are not an integral part of this agreement). The Carrier may switch, without prior notice, to other Carriers or aircraft and may alter or omit any stops appearing on the Ticket, if necessary. Schedules are subject to change without prior notice. The Carrier does not assume any liability for connections that the Passenger has to make with other airlines or contracts made outside the Carrier’s itinerary.

If, due to causes attributable to the Carrier, boarding is denied to any Passenger or due to the issuance of Tickets in excess of the capacity available on the aircraft, in terms of section VII of article 38 of the Regulations of the Law of Civil Aviation, the Carrier shall be responsible for informing Passengers of the following options available to them under article 52 of the Law of Civil Aviation:

  • That the Carrier reimburses to Passengers the price of the Ticket or the corresponding portion corresponding to the part of the trip not covered. In this case the Carrier shall also cover an indemnity to the affected Passenger which shall not be lower than 25 percent of the price of the Ticket or of the part of the trip not performed;
  • That the Carrier offers to the Passenger, with all means available to it, replacement Transportation on the first available flight providing, as a minimum and without charge, telephone or cable communication services to the place of destination; meals in accordance with the delay time until the boarding of the next flight; a room at an airport hotel or in town when overnight stay is required and, in this case, ground transportation from and to the airports, or
  • That the Carrier transports Passengers on a later date convenient to the Passenger towards the destination for which boarding was denied, in this case the Carrier shall also cover an indemnity to the affected Passenger which shall not be lower than 25 percent of the price of the Ticket or of the portion of the trip not covered.

Passengers recognize and accept that the Carrier shall not be liable for the payment of damages caused by a default in the rendering of the services contracted through www.aeromexico.com in the event of an Act of God or Force Majeure, which include but are not limited to: acts of government authorities; compliance or observance of laws, regulations, government orders or lawsuits or from its agencies or units; strikes; work stoppages; temporary closing of airports providing service; alteration of the public peace; fear or imminence of war; civil war, blockage, embargo, epidemics, pandemics, quarantines, air piracy, fire, flood, bad meteorological conditions (fog, rain, frost, snow, etc.) or similar causes beyond control or will of the contracting parties; failures or accidents suffered by the aircraft that, in the opinion of the captain in charge of the aircraft, may set the operation and safety of passengers and crew in danger; or similar circumstances to the above, among others, that make compliance with the rendering of the contracted services impossible.

The Passenger declares and agrees that if the Act of God or Force Majeure terminates, this agreement shall continue to be effective as a matter of law as of the time when such Act of God or Force Majeure had concluded, if it is possible to render the services once the Act of God or Force Majeure finishes, in accordance with the last paragraph of Article 36 of the Regulations of the Law of Civil Aviation.

Any exclusion or liability limitation of the Carrier shall be applicable to the benefit of its agents, employees and representatives, as well as of any person whose aircraft is being used by the Carrier to carry out the Transportation and its agents, employees and representatives.

8. INTERNATIONAL PASSENGERS NOTICE REGARDING LIABILITY THRESHOLD

Passengers traveling to a final destination or stop in a country other than the country of origin, where the Warsaw Convention or the Montreal Agreement may be applicable, as the case may be, the full trip as well as all Transportation where the departure and destination points, whether or not there is interruption of the Transportation or transfer, are located in the territory of any of the contracting parties of said agreements. Non-Stop Transportation between two points within the territory of one sole country that is party to the Montreal or Warsaw Conventions shall not be considered international and shall not be subject to such conventions.

9. PRIVACY GUIDELINES

These terms and conditions represent the privacy policy on the use of the information included in the database of www.aeromexico.com and therefore the Contracting Party accepts that at the time of entering its information in www.aeromexico.com it is doing this under oath and declares the following:

  1. The Contracting Party accepts that all the information added by him/her or in turn obtained through access to www.aeromexico.com, may be compiled and fixed in a database (hereinafter, Database), which would be owned by Aerovías de México S.A. de C.V.
  2. The Contracting Party grants Aerovías de México S.A. de C.V. express authorization to publish, disclose and/or transmit the information that it had inserted in the Database in terms of article 109 of the Federal Copyright Law.
  3. Aerovías de México S.A. de C.V. covenants and the Contracting Party accepts that any information compiled in the Database shall be stored and protected to avoid loss, improper use or alteration without it being liable in any manner for the interception, reproduction or theft of the information contained in the Database by third parties for this reason.
  4. The Contracting Party accepts that by entering his/her information in www.aeromexico.com s/he grants express consent referred in article 76 bis of the Federal Law of Consumer Protection in order for Aerovías de México S.A. de C.V. to be able to divulge and transmit the information inserted in the Database to other suppliers or relevant authorities requiring it.
  5. The Contracting Party grants his/her express consent in order to receive information for marketing or publicity purposes from Aerovías de México S.A. de C.V. in terms of articles 16, 18 and 18 bis of the Federal Law for Consumer Protection.
  6. Aerovías de México S.A. de C.V. declares and the Contracting Party accepts that Aerovías de México S.A. de C.V. shall not be responsible for or exercise in any manner any kind of control over the links to different pages, portals etc. of third parties external to Aerovías de México S.A. de C.V. that www.aeromexico.com may contain.

10. TAX NOTICES AND GOVERNMENT FEES

The price of the Ticket may include taxes and fees that are applied to air transportation by government authorities. Such fees and taxes, which may represent a significant portion of the cost of the trip, are included in the fare or indicated separately in the area devoted to taxes in this Ticket. It may also be required to pay taxes and fees that have not yet been collected.

Specifically, the Price of the acquired ticket to travel from a Country other than Mexico to arrive to any point in the Mexican Republic includes the payment of a fee, for which the Mexican government issues an authorization granting Non-Immigrant category to foreigners (Non-Immigrant Fee), which is charged by Aerovías de México, S.A. de C.V. (Aeroméxico), on behalf of the Mexican Government. However, some passengers may be exempted from the payment of the non-immigrant fee.

Aeromexico does not make any statement whatsoever regarding whether or not any passenger is bound to pay the non-immigrant fee or whether or not it is exempted from said payment or from the payment of any other tax or governmental fee charged with the sale of a ticket.

Any passenger who considers that s/he is exempted or that s/he may be exempted from the payment of the non-immigrant fee or from any other tax or governmental fee charged with the sale of a ticket, may request information about such taxes and fees.

Relevant rules and regulations for each particular country will apply  to international flights.

11. FLIGHTS OPERATED UNDER A CODESHARE AGREEMENT

Some flights are operated under a Codeshare agreement; the flight numbers involved in these agreements are listed below indicating the operating airline. For more information, check with your representative or with your travel agency:

AM*2000-3799 AeroméxicoConnect
AM*5000-5999 Delta Air Lines (DL)
AM*6000-6499 Air France (AF)
AM*6500-6599 KLM Royal Dutch Airlines (KL)
AM*6600-6999 Alitalia (AZ)
AM*6700-6799 KoreanAir(KE)
AM*6800-6999 Air Europa (UX)
AM*7000-7099 CSACzechAirlines(OK)
AM*7900-7999 COPAAirlines(CM)
AM*8000-8099 LAN Airlines (LA y LP)

In this regard, Aeromexico and/or Aeromexico Connect shall be responsible for the whole trip, notwithstanding the liability of the operating airline regarding the Passenger in case it is the commercializing airline in terms of the codeshare agreement executed with the above mentioned airlines. Codeshare operated flights are subject to modification at any time and without prior notice.

THE CARRIER MAY DENY TRANSPORTATION TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF THE LAWS, REGULATIONS AND FARES, MODIFY OR ADD THIS AGREEMENT AS WELL AS THE PORTAL www.aeromexico.com AND ALL ITS SERVICES WITHOUT PRIOR NOTICE.