24 hour Fare Guarantee, This policy only applies to tickets issued on our United States website
Finding and keeping that great fare just got easier. Aeromexico’s 24-hour fare guarantee makes travel planning a little less stressful.
For the convenience of our passengers, Aeromexico will guarantee the quoted fare for 24 hours from the time a reservation is made. Because fares change rapidly, fare quotes not resulting in a reservation will not be guaranteed. Reservations not purchased within 24 hours will automatically be cancelled.
Aeromexico will allow passengers to receive either a full refund or to make changes to a reservation, without penalty, within 24 hours of ticketing if the reservation is made one week or more prior to a flight's departure. Refunds may be requested thru our call center 800-237-6639, by visiting any Aeromexico ticketing facility, or by contacting the issuing travel agency. Once all appropriate documentation is received in our Customer Refund Services Department, refunds for eligible tickets will be issued within two (2) billing cycles for credit card purchases and one (1) month for cash purchases.
This policy only applies to tickets issued on our United States website (i.e. point of sale United States). The policy does not apply to tickets issued on our websites in any other country.