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Contact Us

Contact Us

Please call us at 1-800-237-6639 in the United States, 51334000 in Mexico City or 01(800) 021 4000 toll-free from anywhere in Mexico.

Our Customer Care office
Aeromexico Consumer Relations
3663 N. Sam Houston Parkway E. Ste. #500
Houston, Texas 77032
customerrelations@aeromexico.com

Complaints and comments about airline service (other than those related to safety or security, which should be submitted to the Federal Aviation Administration and the Transportation Security Administration, respectively) may be submitted to:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington DC 20590 USA
http://airconsumer.dot.gov