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Help – Contact Us

LUGGAGE

CHECK RESERVATION, SEATS, TRIP EXTRAS: Manage Your Trip

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Contact us by phone

Please call us at:

  • from the United States and Canada: 1-800-237-6639
  • from Mexico City: 5133-4000
  • from anywhere in Mexico: 01-800-021-4000 toll-free 
  • United Kingdom 0800 9775 533
                                                         

Other countries



Notices for customers in the United States:

Our Customer Care office for the United States
Aeromexico Consumer Relations
3663 N. Sam Houston Parkway E. Ste. #500
Houston, TX 77032 USA
customerrelations@aeromexico.com

Complaints and comments about airline service (other than those related to safety or security, which should be submitted to the Federal Aviation Administration and the Transportation Security Administration, respectively) may be submitted to:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590 USA
http://airconsumer.dot.gov