United States - English

Help – Contact Us

Have a question? Check the FAQs
We can serve you by phone, email, chat, and our ticket offices.

Contact us by phone

  • from the United States and Canada: general number 1-800-237-6639
    (agencies: 1-877-262-0455, groups: 1-800-800-9999, AM Contigo: 1-855-332-1455)
  • from the UK: 0800 977 5533
  • from Ireland: 1 800 855 474
  • from Europe except UK/Ireland/France/Spain call +52 55 5133 4000
  • from Mexico
    • from the Mexico City metropolitan area: 5133-4000 (local call)
    • from other cities in Mexico: 0155-5133-4000 from a landline or 55-5133-4000 from a cellphone (charged as local call)
  • from other countries

Find your answer here:

 

Online Chat

 

Send us an email

 

Notices for customers in the United States:

Our Customer Care office for the United States
Aeromexico Consumer Relations
3663 N. Sam Houston Parkway E. Ste. #500
Houston, TX 77032 USA
customerrelations@aeromexico.com

Complaints and comments about airline service (other than those related to safety or security, which should be submitted to the Federal Aviation Administration and the Transportation Security Administration, respectively) may be submitted to:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590 USA.
http://airconsumer.dot.gov